Refund policy
Wholesale & Trade Terms
Return & Refund Policy
Our commercial commitment to boutique stockists, resort retailers, and trade partners across worldwide distribution.
At SOLÉNA COAST, we are committed to supplying our retail stockists with curated resort wear, handwoven raffia totes, and elevated vacation essentials[cite: 6, 8]. Due to the specialized structure of commercial B2B procurement, tiered wholesale pricing, and custom production schedules, our wholesale return policies operate separately from retail consumer purchases[cite: 8, 11].
General Wholesale Policy (Final Sale)
To sustain accessible minimum order quantities (MOQs) and competitive wholesale price points across our catalog[cite: 7, 8], all wholesale and trade purchases are considered final sale. We do not accept returns, process exchanges, or issue refunds for unsold stock or commercial changes of heart.
✦ Stockist Recommendation: We warmly advise first-time stockists to place a smaller test order (4–6 units per style) to experience our tactile materials, drape, and craftsmanship firsthand prior to committing to higher-volume seasonal orders[cite: 7, 8].
Damages, Manufacturing Defects & Shipment Shortages
Every wholesale consignment undergoes manual pre-shipment quality inspection before leaving our Los Angeles studio or overseas fulfillment facilities[cite: 7]. In the rare event that your shipment experiences transit damage, manufacturing flaws, or carton count discrepancies, our concierge team is dedicated to rectifying the matter promptly:
Inspection Window
All claims must be submitted in writing within 7 calendar days of courier delivery confirmation.
Filing Procedure
Email style@solenacoast.com with your Invoice/PO number, affected SKU details, and clear photos of damage and outer carton shipping labels[cite: 7].
Resolution Process: Upon verification and approval by our quality team, we will coordinate the optimal remedy with your buyer. At our discretion, SOLÉNA COAST will provide an immediate product replacement, an order refund, or an equivalent wholesale merchandise credit applied toward your next restocking cycle.
Custom Manufacturing, Private Label & OEM Orders
Due to bespoke fabric sourcing, dedicated tooling, and custom branding specifications[cite: 8], all Private Label, custom colorway, and OEM manufacturing agreements are strictly non-cancellable, non-returnable, and non-refundable once prototype approval has been signed off and bulk production has commenced.
Unauthorized Deliveries & Refusal of Freight
Our receiving docks cannot accept inbound parcels without an active Return Merchandise Authorization (RMA) number issued by our wholesale desk. Any unauthorized shipments returned to our Los Angeles or overseas warehouse addresses will be summarily refused and returned to sender at the buyer’s sole expense.
Wholesale & Account Inquiries
Need to verify order specifications or submit damage documentation? Contact our dedicated accounts desk directly:
Contact Trade Concierge*Policy Notice: As our global stockist network expands, SOLÉNA COAST reserves the right to amend wholesale commercial guidelines. Key policy updates will be communicated directly by your account liaison.