Terms of service
Legal & Commercial Terms
Terms of Service
Governing your retail orders, commercial wholesale accounts, and digital interactions across the SOLÉNA COAST platform.
Overview & Acceptance
Welcome to SOLÉNA COAST. Throughout this site, the terms "we", "us", and "our" refer to SOLÉNA COAST. We operate this store, website, and related digital channels to provide you—our retail guest or commercial trade partner—with a curated resort lifestyle shopping experience (the "Services"). SOLÉNA COAST is powered by Shopify, which provides the underlying e-commerce technology. By accessing our platform or placing an order, you agree to be bound by these Terms of Service, together with our integrated commercial policies.
Access, Eligibility & Wholesale Accounts
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence. When browsing our catalog or creating an account, you agree to provide accurate, current, and complete information.
✦ B2B & Trade Account Governance
Wholesale access, tiered price structures, and trade portal privileges are extended at our sole business discretion. SOLÉNA COAST reserves the right to review, approve, restrict, or revoke trade access at any time if a partner breaches our Minimum Advertised Price (MAP) policy, fails to maintain established Minimum Order Quantities (MOQ), or acts contrary to our brand standards.
Artisanal Products & Digital Presentation
We make every deliberate effort to display the authentic colors, tactile textures, woven details, and drape of our resort apparel, raffia bags, and coastal jewelry. However, because display calibrations and screen temperatures vary across user devices, we cannot guarantee that your monitor’s display will perfectly reflect physical fibers. All product descriptions, specifications, and availability remain subject to update or discontinuation at any time without prior notice.
Orders & Commercial Purchasing Terms
Placing an order constitutes an offer to purchase. SOLÉNA COAST reserves the right to accept, limit, or decline any retail or commercial order for legitimate business or inventory reasons.
✦ B2B Final Sale & Inspection Protocols
Commercial and wholesale orders are strictly subject to posted minimums (typically 4–6 units per style or $100–$120 order thresholds, as denoted on product pages). All wholesale purchases are final sale—we do not accept returns or refunds for unsold stock or buyer’s remorse. Claims regarding transit damages, defects, or shortages must be submitted in writing within 7 calendar days of delivery in accordance with our Wholesale Refund Policy.
Pricing, Billing & Minimum Advertised Price (MAP)
Published catalog prices, promotions, and volume tiers are subject to modification without notice. Unless explicitly designated, listed prices do not include regional sales tax, courier freight, handling, or cross-border customs fees.
✦ MAP Covenant for Stockists
To protect brand prestige and ensure equitable margins across our boutique network, authorized wholesale stockists agree not to publicly advertise, discount, or promote SOLÉNA COAST pieces below our established Manufacturer’s Suggested Retail Price (MSRP) without prior written authorization.
Shipping, Logistics & Risk of Loss
Fulfillment timelines provided on our storefront represent estimated business-day guidelines rather than strict guarantees. Consignments dispatch flexibly from our Los Angeles warehouse or international artisan facilities based on stock readiness.
Title and risk of loss pass to the buyer upon transfer of goods to the commercial freight carrier (DHL, FedEx, or designated postal couriers). Should unexpected transit interruptions occur, our concierge team will actively assist in trace investigations.
*International Customs Notice: For overseas consignments, the importing client or wholesale account holder assumes full responsibility for all local customs duties, clearance tariffs, and import VAT.
Intellectual Property, Private Label & OEM
The Services, brand identity, trademarks, photography, digital editorial assets, and design motifs are the exclusive property of SOLÉNA COAST. You are licensed to interact with this platform solely for personal retail enjoyment or authorized commercial resale.
✦ Custom OEM & Private Label Provisions
Partners commissioning Private Label or OEM development warrant that all logos, trademarks, and artwork provided are fully owned and non-infringing. Conversely, all base garment blocks, proprietary patterns, custom tooling, and aesthetic master concepts created by SOLÉNA COAST remain our exclusive intellectual property unless explicitly reassigned under a separate bilateral agreement.
Shopify Platform Standards, Tools & Data Privacy
Our store is hosted on Shopify Inc. The terms governing Optional Third-Party Tools, External Web Links, Technical Shopify Integrations, Personal Data Handling (incorporated via our Privacy Policy), and User Submissions fully incorporate and adopt standard Shopify merchant platform provisions.
Errors, Inaccuracies & Omissions
Occasionally, typography, pricing, transit estimates, or product availability on our website may contain clerical errors. We reserve the right to correct omissions, update product specifications, or cancel impacted orders (with appropriate refund) at any point without liability.
Prohibited Platform Uses
You may interact with our platform solely for lawful purposes. Prohibited activities include infringing intellectual property, deploying malicious automation, scrapers, or viruses, harassing brand personnel, or attempting to circumvent wholesale qualification filters. Violation will result in immediate account termination.
Legal Provisions, Liability & Governing Law
Standard provisions concerning Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, and Termination remain fully adopted under standard Shopify legal conventions.
Governing Jurisdiction: These Terms of Service and any commercial agreements shall be construed and governed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.
Official Contact Information
Direct inquiries concerning these Terms of Service or commercial agreements to our legal and customer concierge desk:
Trading Name: SOLÉNA COAST
Official Contact Email: style@solenacoast.com
Operational & Business Address: 1226 San Julian Street, 2nd Floor, Room 209, Los Angeles, CA 90015, United States
Client Support: Accessible Monday – Friday, 9:00 AM – 5:00 PM (PST) via official email and online contact forms.
*Periodic Updates: SOLÉNA COAST reserves the right to amend and refine these platform terms. Continued use of our site following changes constitutes formal acceptance.